Having a bad experience with past cloud telephony service providers, the client was not able to build their trust on the benefits of the cloud telephony due to intermittent issues and no support in such situations from providers.
After extreme convincing on benefits and why SparkTG Virtual Contact Center Solution is different, Go ahead with SparkTG VCC solution to track each and every call and Shop/agent performance as they have multiple branches in Delhi NCR. Also, they decided to go with cloud-based providers to avoid wasting time understanding the techonology, invest less and save time focus on their cores. Their evaluation criteria included excellent services with maximum uptime, strong support, and a scalable solution that will help them add shops on IVR without changing the customer facing number and changing current customer experience.
With the real-time dashboard, call logs, complete call recordings and subscribed reports they are able to completely manage their call flow at any time of the day, we helped them handle their calls with a priority wise ACD.
Complete transparency with real-time call reports and recordings. The benefit of having agents anywhere/multiple shops and still continue to use service and make calls to clients.
Their view completely changed now and Tyre Shoppe now agrees issues was never the Solution but the way majority of Service Providers were implementing and handling it. Their faith in technology is reinstated by SparkTG's Virtual Contact Center Solution.