Healthcare

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Any medical service provider should have at least one contact point for emergencies, consultations, scheduling appointments, and other information. For the Healthcare industry, SparkTG's Contact Center Solution is the best and most ideal communication solution.

Apart from providing an incoming solution for numerous requirements, SparkTG's Contact Center Solution also provides for outbound requirements such as appointment confirmation calls to be made utilising an automated audio broadcast to the patient whose appointment has been confirmed.

Not only that, but in the event where a doctor is needed to join a conversation in an emergency, the service includes a function called doctor transfer, which allows doctors to respond to patient enquiries in real time. The service also enables people in an emergency to communicate directly with the appropriate person, such as an ambulance doctor, consultant, or other professional whose location may change, as the programme is capable of delivering calls to mobile phones

Remote Contact Center Solution
SparkTG’s contact center solution for healthcare can be availed remotely without any hassle on any device, location, browser, or time. It seamlessly connects your team with callers and vice versa irrespective of where your team members are located. Our software comes with enterprise-grade security which gives 100% protection to your data. Therefore, you can access our software anywhere without any worry.

Easy Integration Facility
SparkTG provides an easy and flexible integration facility whether it is an in-house or third-party CRM software. It will boost your employee’s productivity and will also help you in keeping track of the patient’s appointments, medication, follow-up visits, and call logs. We provide CRM integration from the big brands like Freshdesk, Zoho, LeadSquared, Kapture, Salesforce, etc.

Build an Omnichannel Connect with your Patients
Our software gives you the option to connect with your patients via voice call, SMS, and WhatsApp. Patients can use either of the channels to book an appointment, make payments, get notifications and reminders, etc.

Enterprise-Grade Security
SparkTG’s contact center solution gives 100% protection from any cyber-attack or data theft as our solution passes through the multiple layers of security. Therefore, all the data that is stored in our software is fully encrypted and no one can access it without proper authentication.

Trusted by Brands for more than Two Decades
We have been serving our healthcare clients for more than two decades now. Some of our happy customers include Felix Hospital, Apollo Hospitals, Glamo Health, Unicorn DenMart, Max Lab, Omnicare, Rainbow Hospitals, Fortis Healthcare, Urogyn, Pal Physiotherapy, etc.