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Cloud Telephony

Telephony Solution that solves your Business Communication problems

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Spark TG-Cloud Telephony

Seamless communication infrastructure within your business can enhance the productivity, and brand recognition dramatically. Though, an integrated telephony solution can quickly pile up your communication bills. Be it Customer to Business, Business to Customer, or Employee to Employee, your lines of communication must be online at all times. And so, Spark TG’s Cloud Telephony Solution gives you the ability to boost your internal & external communication without any heavy expenditure! From Bulk SMS & IVR to Event-based Calling and Call Recording, our Cloud Telephony Solution is a One-Stop Shop for your organization. Spark TG takes pride in being the Go-to name for Cloud IVR Service Providers in the country.

Our Cloud Telephony Solutions Gives You…

End-to-End Call Management

Be it a huge number of inbound customer calls or regular outbound calls from your employees, our Cloud Telephony Solution can be instantly deployed and be ready-to-use. Reach your audience or let them connect with you without any downtime or technical obstruction.

Monitor & Analyze in Real-time!

Monitor any inbound/outbound call for quality and training purpose in Real-time. Use the ‘Spy’ or ‘Mentor’ mode as suitable. Spark TG’s Cloud Calling service gives your Real-time Call Statistics, Comprehensive Call Data Reports, and Call recording log through a single intuitive dashboard.

Functionality that Suits your Business

IVR Call Routing
Answer and Route calls through the automated Cloud IVR. Your customers can interact with the automated voice which will guide them, and based on their inputs connect them with the intended person/department.

Integrated CRM & Ticketing
function lets you manage customer relationships through a single dashboard. Customers can raise tickets for issues faced by them, and your CRM team can resolve them as per priority.

Multiple Call Routing
feature will allow the inbound/outbound calls to be relayed via multiple channels for communication efficiency, inter-departmental coordination, and call monitoring.

Scalability
is perhaps the best feature of Spark TG’s Cloud Telephony Solution! You only pay for what you use. When you grow or need to scale, our solution scales with you without any technical complexities.

Cost Effectiveness
is the major reason as to why many of our clients choose this Cloud Telephony Solution in India. You handle huge volumes of calls, with real-time monitoring, bulletproof security, productivity features, and automation without expensive hardware & infrastructure. 24X7 Uptime comes to your organization’s communication needs as a bonus!

Your Business Needs the Power of Cloud Telephony!

When it comes to delivering an exceptional communication experience to your customers and a streamlined coordination channel for the employees, Cloud Telephony is the only answer. Cloud telephony not only enhances the quality of communication within the enterprise, but also reduces the costs & overheads dramatically.

Spark TG is a Cloud Telephony Company that benefits you by maximizing your call center efficiency, and ultimately optimizing your business operations. Our Cloud Call Center solution offers multiple powerful systems and features including;

Toll Free Number
Enables you to provide your customers with a hotline number without any call charges. A Toll Free Number is crucial for Customer Experience, Brand image, and handling large number of customer calls.

Virtual Number
A Virtual Number enables people to reach your business on the go! Without being connected to a direct telephonic line, a virtual number can relay the inbound calls to any preset landline, cellphone or VoIP contact.

Click2Call
A crucial communication feature of successful businesses, Click2Call enables the visitors on your Desktop site or mobile app to directly call you with just a click! Never lose an interested prospect again!

Contact Center Solution
Spark TG is your full-fledged Call Center Solution without any expensive hardware and overhead maintenance.

Outbound Calls
Monitor, Analyze and manage the outbound calls from your organization. An essential training/improvement feature for Sales Teams and CRM departments.

IVR
Or Interactive Voice Response engages the inbound customer calls automatically. The preset and intelligent IVR system connects the customer with the right person at the right time. Save manpower and be online 24x7 with Spark TG’s Cloud IVR.

Missed Call Service
A popular tool for surveys, instant customer service and campaigns, Cloud-based Missed Call service will work wonders for your Customer Relationship and Campaign Management.

What is Cloud Telephony

Cloud Telephony (also known as Cloud Calling, or Virtual Contact Center) is a type of UCaaS (Unified Communications as a Service) offering voice communication services. It requires a very basic telecom & internet connection. Also known as hosted PBX solution, cloud telephony has replaced conventional telephone systems and is based on secure web or apps. It is not just about moving your phone calls to the cloud, but also about integrating them with your CRM, all the business processes, instant messaging, , and many more.

How Cloud Telephony Works

When a caller dials your number, our software handles the routing of analog voice signals to the concerned tele callers and counselors after applying the required routing logic. Instead of the separate phone extensions, the call gets routed to the mobile or landline numbers of the agents/telecallers . A very basic advantage of cloud telephony is connecting the call in split seconds. As everything happens on the cloud, you can have a complete control over the dashboard to manage phone numbers, adding users, forwarding calls, and many more.

1. When you choose cloud telephony, the need for physical equipment vanishes. Your team can communicate through any device be it a landline or a mobile.

2. Starting with cloud telephony is far easier and cheaper than the traditional ways. All you need is a mobile/telephone connection. Overall, choosing cloud telephony over EPX can save you upto 65%.

3. During the pandemic, cloud based EPX has saved a lot of trouble by making customer support executives work remotely from their homes. Cloud telephony is a boon for remote work, multiple office locations, or satellite offices.

4. Quick installation makes you start almost immediately.

5. When a new team member joins, you just have to add the user to your dashboard. No need for a new set-up, new wiring, new device, etc. This saves a lot of resources.

6. Flexibility is also a very big advantage here, as you can carry your number anywhere; whereas with EPX, your phone number is tied to a physical desk phone.

7. Cloud telephony offers you advanced features such as analytics, call conference, call transfer, integrations, and much more. Each and every piece of information is stored to access later as call recordings and call reports. Another advantage is that all the data is available on the cloud. So, you don’t have to manage all those notes at different places; also no need to protect so many papers. EPX only offers basic calling features.

8. You save money on call costs and hardware costs. Traditional PBX comes with a lot of hardware, which is installed by a technician (installation charges extra), and then the hardware is managed by your team for regular damages, overheatings, and other problems. Long distance calls are also way too expensive over EPX. Cloud telephony has no hidden costs.

Frequently Asked Questions

1What’s the difference between Cloud telephony and Traditional landline/PBX setup?

Cloud telephony works on a remotely hosted system and a virtual phone number. The calls are made through the server and telecom lines hosted at the data center whereas in a traditional landline setup, the complete setup is installed on the premises. As the setup is remotely hosted in Cloud Telephony, the service user doesn’t need to do any server/PRI installation at their end and doesn’t require an IT resource to set up the same.

2Who can use cloud telephony?

Cloud telephony can be used by any organization wherein they require to connect with the customers or vice-versa. It can be for various reasons such as resolving queries, making sales calls, etc.

3What are the advantages of cloud telephony?

Cloud telephony has several benefits such as low cost, remote connection, reliability, better functionality, use of modern technology, and better sound quality than traditional on-premise setups. It also gives the feature to have multiple call routing, integrated CRM and ticketing, call recording (which can be used to monitor and analyze the performance of the agents), scalability, etc.

4How can I get a cloud telephony solution for my business with SparkTG?

You can easily get the cloud telephony solution for your business by contacting our team of experts who will help you with your requirements. Contact us now by clicking here or call us at 1800-123-454647.

5If the agents use their mobile phones to connect with the customers, will the customers get their number?

No, the customers won't get the number of the agents as the calls will be routed to the agent via virtual number. However, companies have the option to either show the number of the customer to the agent for verification purposes or can mask the number to protect the privacy of their customers. Apart from the contact center solution, SparkTG also provides a call masking solution for connecting multiple parties without disclosing each other’s number.