Cloud Telephony

Telephony Solution that solves your Business Communication problems

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Spark TG-Cloud Telephony

Seamless communication infrastructure within your business can enhance the productivity, and brand recognition dramatically. Though, an integrated telephony solution can quickly pile up your communication bills. Be it Customer to Business, Business to Customer, or Employee to Employee, your lines of communication must be online at all times. And so, Spark TG’s Cloud Telephony Solution gives you the ability to boost your internal & external communication without any heavy expenditure! From Bulk SMS & IVR to Event-based Calling and Call Recording, our Cloud Telephony Solution is a One-Stop Shop for your organization. Spark TG takes pride in being the Go-to name for Cloud IVR Service Providers in the country.

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Cloud Telephony

Your Business Needs the Power of Cloud Telephony!

When it comes to delivering an exceptional communication experience to your customers and a streamlined coordination channel for the employees, Cloud Telephony is the only answer. Cloud telephony not only enhances the quality of communication within the enterprise, but also reduces the costs & overheads dramatically.

Spark TG is a Cloud Telephony Company that benefits you by maximizing your call center efficiency, and ultimately optimizing your business operations. Our Cloud Call Center solution offers multiple powerful systems and features including;

Toll Free Numbers

Toll Free Number

Enables you to provide your customers with a hotline number without any call charges. A Toll Free Number is crucial for Customer Experience, Brand image, and handling large number of customer calls.

Virtual Number

Virtual Number

A Virtual Number enables people to reach your business on the go! Without being connected to a direct telephonic line, a virtual number can relay the inbound calls to any preset landline, cellphone or VoIP contact.

Click2Call

Click2Call

A crucial communication feature of successful businesses, Click2Call enables the visitors on your Desktop site or mobile app to directly call you with just a click! Never lose an interested prospect again!

Contact Center Solution

Contact Center Solution

Spark TG is your full-fledged Call Center Solution without any expensive hardware and overhead maintenance.

Outbound Calls

Outbound Calls

Monitor, Analyze and manage the outbound calls from your organization. An essential training/improvement feature for Sales Teams and CRM departments.

IVR

IVR

Or Interactive Voice Response engages the inbound customer calls automatically. The preset and intelligent IVR system connects the customer with the right person at the right time. Save manpower and be online 24x7 with Spark TG’s Cloud IVR.

Provide Smooth Interactions

Missed Call Service

A popular tool for surveys, instant customer service and campaigns, Cloud-based Missed Call service will work wonders for your Customer Relationship and Campaign Management.

Spark TG Cloud Telephony

Manage, monitor & analyze every communication with Spark TG’s
Powerful Cloud Telephony service in India!

Our Cloud Telephony Solutions Gives You…

End-to-End Call Management


Be it a huge number of inbound customer calls or regular outbound calls from your employees, our Cloud Telephony Solution can be instantly deployed and be ready-to-use. Reach your audience or let them connect with you without any downtime or technical obstruction.

Monitor & Analyze in Real-time!


Monitor any inbound/outbound call for quality and training purpose in Real-time. Use the ‘Spy’ or ‘Mentor’ mode as suitable. Spark TG’s Cloud Calling service gives your Real-time Call Statistics, Comprehensive Call Data Reports, and Call recording log through a single intuitive dashboard.

Functionality that Suits your Business

Custom Support

Quick Set Up of
contact centres

Multiple Users

Reach multiple
users

Call Volume

Handle huge
volume of calls

IVR Support

Route & Answer
Calls IVR

CRM Support

Integrate CRMs &
Ticketing Solutions

Monitoring

Real-Time
Monitoring

Call Statistics

Real-Time
Call Statistics

Data Reports

Call Data Reports

Call Recordings

Call Recordings

Call Routing

Provide Multiple Call
Routing Options

Scalability

Provide Scalability
on Demand

Expenditure

No Capital
Expenditure