6 Effective Ways to Reduce Repeat Calls in Your Contact Center
4 Feb, 2019 SparkTG
Annoyed customers are not good for your business. But, we all are aware how impatient customers get when they fail to receive what they seek. Contact center services often face the challenge...
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Best Practices Every Contact Center Should Adopt in 2019
10 Jan, 2019 SparkTG
Businesses are striving to fulfill the increasing expectations of customers and contact centers are an indispensable part of this journey. As companies struggle...
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Understanding the Difference between Contact Centres and Call Centres
24 Dec, 2018 SparkTG
Call centres and contact centres – It is often difficult for people to pinpoint the difference between the two. It is why, customers often use them interchangeably. Though both...
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How Cloud Telephony Is a Game Changer for E-commerce Industry?
11 Nov, 2018 SparkTG
This statistic shows retail e-commerce sales as a percent of total retail sales in India from 2014 to 2015, and a forecast until 2019. In 2015,...
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3 Benefits of Predictive Dialers for Your Contact Center
30 Oct, 2018 SparkTG
Businesses today highly depend on telephony technology for cold-calling, inside sales and customer support.But unfortunately, very few organizations successfully implement the right technology...
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4 Tips for Managing Customer Service Queues: Key to Outstanding Customer Satisfaction
24 Oct, 2018 SparkTG
Whether it is a recently founded startup or a well-established multinational company, customer service is an immensely overwhelming task...
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Why Your Business Needs Contact Center CRM
30 Sep, 2018 SparkTG
Any business would accept the fact that handling customers is difficult. Ask your Customer Relationship Management (CRM) team about the most...
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Why Your Business Cannot Do Without a Contact Center Solution
22 Aug, 2018 SparkTG
With proliferation of start-ups and businesses operating beyond boundaries, the customer has immense choices for every...
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It’s Best to Use An Advance Call Center Software to Increase Revenue
Jan 03, 2018 SparkTG
Call centers are usually known to differ in sizes meeting the various...
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Cloud Telephony to Improve your Business’ Bottom Line
Dec 19, 2017 SparkTG
Since ages, communication has played a vital role in the form of letters, calls, mails etc in doing business but…
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Watch Out for Your Business With Agent Supervision
Dec 04, 2017 SparkTG
It is not an easy task in itself when you are loaded with your core business operations and have to…
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