Predictive Dialers or Progressive Dialers - Which is Right for Your Business?
22 Sept, 2019 SparkTG
According to several studies, the worldwide auto dialer software market has been growing continually. Gradually, contact centers have been switching from manual dialers to on-premise and cloud-based auto dialer software for placing the outbound telephone calls automatically, efficiently, and quickly.
Read More
What Are The Strategies and Benefits of Call Center Routing?
12 Sept, 2019 SparkTG
Call center routing also referred as automatic call distribution (ACD), is the process of routing incoming calls to the most suitable agent, who can effectively respond to the caller’s requirements. For this, a set of established rules need to be followed such as skill-based call routing,
Read More
Tips To Lessen After Call Work Time in The Contact Center
20 August, 2019 SparkTG
The work of a Contact Centre Agent is not complete right after the call with the customer is disconnected. After call work or post call work holds equal importance. It includes logging call notes and summaries, assigning and carrying out follow ups, updating the CRM and/or help desk and looking into the customer’s feedback.
Read More
Challenging Customer Service Scenarios and Ways to Handle Them
10 August, 2019 SparkTG
Although, providing excellent customer support is the priority, challenging situations may still arise. This is because the customers expect the best quality service and there can be severe difficulties is catering to that level of satisfaction.
Read More
Proven Sales Strategies To Win More Deals
20 July, 2019 SparkTG
In the current economic scenario, Sales is the undisputed king. This suggests that getting the sales strategy right is crucial for the successful running of any business. Also, reevaluating the sales strategy, since, the way consumers are involved in making purchase decisions keeps on changing frequently.
Read More
Sales training techniques for managers
10 July, 2019 SparkTG
Sales is a dynamic industry which is continually changing with new strategies and technologies to adopt. Like every other industry, innovation is the key to succeed in sales, which includes sales training techniques to keep the team stay relevant and competitive.
Read More
4 Strategies to Improve Your Brand Value
15 June, 2019 SparkTG
What makes a company successful? Sales are, of course, important but along with this, other things like customer service makes sure that your customers stay loyal to your brand. However, it will happen only when you have a strong brand value. It is when you realize the importance of branding.
Read More
4 Mistakes Your Contact Center Agent Should Never Commit
24 June, 2019 SparkTG
Delivering better customer service experience is crucial than ever. The report says that many brands are failing to create a positive experience that makes customer loyal. It’s why a whopping 67 percent of customers have become ‘serial switchers.’
Read More
Importance of Call Forwarding Solution for Businesses
30 May, 2019 SparkTG
A seamless communication lays the foundation for the success of your business. Not only it ensures an unbroken flow of information across various channels but also helps businesses keep customer satisfaction at par. Whether it is a new startup or a well-established company, businesses need to be ‘on call’ all the time, regardless of the location.
Read More
# Smart Ways to Improve the Efficiency of Your Contact Center Agents
4 June, 2019 SparkTG
Contact centers are the ’hotspots’ for maintaining a company’s customer satisfaction metric. And so, there is always room for improvement of the internal processes and augmentation of the output efficiency. With more and more businesses focusing on making their Contact centers run with optimum efficiency, many of them still struggle to achieve the desired result.
Read More