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15 April, 2019 SparkTG
The online travel industry is growing leaps and bounds and is showing no signs of slowing down. The data, mentioned above loudly speaks of this fact. The exponential growth of the travel industry comes with several challenges including keeping up with the large volume of customers’ requests and issues...
Read More10 April, 2019 SparkTG
When it comes to customer service, merely offering the right solution is not sufficient. Customers want quick service and expect companies to respond promptly.According to the customers themselves, the most important attribute of good customer service is a faster response time...
Read More5 April, 2019 SparkTG
Every business has an aim to grow and be a universal recall for the product or service they provide. Businesses experiment with their products, solutions, marketing strategies etc. but certain things are must have’s for any business to grow...
Read More10 Mar, 2019 SparkTG
An unquestionable component concerning the success of any business is the relationship you have with your customers. Whether you’re a billion dollar enterprise or a start-up on its way to success, your relationship with your customers has to extend beyond your services and products...
Read More3 Mar, 2019 SparkTG
There is a difference between a satisfied customer and loyal ones. If you want loyal customers, offering quality products or services at the best price is not enough. Your competitors are just a few clicks away from your potential buyers, and it is super easy to switch brands...
Read More27 Feb, 2019 SparkTG
Cloud-based call centers have made businesses more efficient in improving customer satisfaction. The customer experience era is now; and so, enterprise contact centers are struggling hard to meet the demands of businesses. We have made a list of #New Year resolution every contact center should make this year...
Read More20 Feb, 2019 SparkTG
The technology-driven environment and high competition have pushed business to pay attention to the growing customer demands, optimize the existing IT ecosystem and embrace a technology that guarantees seamless customer experience...
Read More22 Nov, 2018 SparkTG
The data loudly speaks about the importance of customer service. Switching to the cloud is one of the best and most advanced ways to deliver excellent customer service...
Read More16 Oct, 2018 SparkTG
Over the years, small and medium enterprises have been using a wide range of tools and technology to fulfill their communication needs. From landlines, smartphones, emails, CRM, video and audio conference calls to social media channels...
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