How Your Business Can Benefit From Cloud Telephony?

Why Should Your Business Have a Cloud Contact Center?

How Your Business Can Benefit From Cloud Telephony?

“With the cloud, individuals and small businesses can snap their fingers and instantly set up enterprise-class services.” – Roy Stephan

Over the years, small and medium enterprises have been using a wide range of tools and technology to fulfill their communication needs. From landlines, smartphones, emails, CRM, video and audio conference calls to social media channels, there is so much multiple means which often become difficult to track. Multiple channels not only split your efforts but also annoy your customers. Cloud telephony is the ideal solution to this problem with which you can link your entire team to a single phone number. Even with that single contact number, you can differentiate different departments, like sales, and support. It enables you to track individual team performance.

Following are some benefits you can leverage from cloud telephony.

Simplify the entire system

Managing multiple systems and phones is a challenging as well as irritating job. Cloud telephone enables you to have one system that manages everything. You don’t have to worry about the expenses and maintenance of hardware as everything within a contract is managed and maintained by the communication provider. Moreover, your IT team has to no more worry about PBX.

It is also more manageable financially as rather than keeping track of multiple contracts; you receive only one which is more convenient for the admin.

Downsize IT team

Cloud telephone is one of the most popular cloud contact center solutions which is adopted by many businesses. The biggest advantage of switching to the cloud is that you neither need a highly professional team to manage your phone lines nor an on-site infrastructure. From hosting to maintenance, your contact center takes care of everything. This automated system brings transparency to your organization as it enables you to keep an eye of all business activities and track all your calls.

Portable solutions

Cloud telephony solutions for your business enable your workers flexibility to work. As long as you have an internet connection, your employees can work from anywhere. Thus, you get the flexibility to hire a team at multiple different locations. It enables you to manage calls on a work phone rather than contacting multiple personal numbers. A unified communication gives you’re an on-site system, storage, and recording facilities.

This option is perfect if you are planning to expand your business at a global platform. Cloud VoIP also offer mobile apps so that you can access your system from even your smartphones.


Unified cloud solutions come at a wide range of prices which can be tailored as per businesses’ needs. It is an affordable and scalable solution for smaller businesses. Moreover, it is also comprehensive to fulfill the requirements of a large enterprise, especially if customer service is crucial for them. Cloud telephone services typically include landline and mobile contracts, hardware, maintenance and software depending on the diverse need of your business.

Increase productivity

Productivity has always been a concern for all scales of business. With cloud telephony, your team can reap the benefits of better collaboration and a common communication system. Undoubtedly, it makes a positive impact on your overall productivity, especially for the businesses which need more remote working.

If as a business, you are struggling to handle multiple communication channels, you need to switch cloud telephony. It boosts your existing telephony and communication system, makes it easier for your managers and staff to focus on their work. The best part is – it doesn’t take time to integrate your communication system to cloud. You only need the assistance of a cloud contact center. If you are hunting for a cloud telephony provider, get associated with us or contact us for any query.