How VoIP Can Solve The Problems Of Travel Industry?
In 2016, the revenue generated through online travel bookings was 513 billion U.S. dollars, this figure was forecasted to reach 567 billion U.S. dollars. – Statista
The online travel industry is growing leaps and bounds and is showing no signs of slowing down. The data, mentioned above loudly speaks of this fact. The exponential growth of the travel industry comes with several challenges including keeping up with the large volume of customers’ requests and issues. It is not a secret that customers have become more demanding than ever and it is not easy to attend to their every acceptable and unacceptable request. Travel industry should be thankful that they have VoIP that assist them in solving several problems. Here are some ways online travel industry can benefit from VoIP.
Let customers easily connect with you
The travel industry has made every aspect of traveling super-easy and convenient. With just a few clicks, travelers can book flights, accommodations and other travel needs online. Still, there are potential issues they might face at any point of their journey. For example, a customer may not be able to connect the hotel to inquire about airport drop facility. At this point, virtual numbers are a great way to ensure that customers can instantly connect to your support team no matter on which part of the world they are. No trip that has been booked online is complete without questions or problems. You can solve them only when your customers are able to connect you. A toll-free number enables your customers to connect with you in just a few moments.
Give insight into your call agent’s activity
Your agents have to handle loads of responsibilities including handling customers’ issues, respond to their inquiries, book reservations a lot more. Unfortunately, many travel agencies are not even aware of what goes during each call. The lack of visibility may be dangerous to your business. To deliver excellent customer experience, you need to truly monitor and track customer service levels. VoIP makes this possible and give you visibility into all calls and agents’ activities. Most VoIP Solution Providers offer real-time call monitoring which lets you monitor and mentor your agents in real-time using spy and whisper mode. Better insights into agents’ activities make business operations smooth.
Help travel agencies to cut the cost
Apart from offering an efficient communication system, VoIP Solution helps travel agencies to curb the cost by reducing infrastructure, service and maintenance costs. Because VoIP operates using IP network, agencies don’t need physical floor space and other infrastructure typically associated with. In addition, VoIP offers unified communications solutions that incorporate phone calls, instant messaging, voicemails, emails, and faxes. Both data and voice communications over a single network help reduce infrastructure costs which is beneficial for small business and startups. In addition, VoIP providers are laced with a dedicated team to install and configure phone system. Thereby, service provides handle system maintenance and upgrades and thus reduces the cost of travel agencies. Apart from installation cost, VoIP also reduces maintenance costs by eliminating the need for replacing existing equipment or install new devices. As long as internet access is stable, travel agents can use their existing devices to send and receive calls from different locations at minimal cost. Because VoIP hosts data and voice communications in a single network, travel companies do not need to establish a dedicated phone line which in turn reduces monthly phone bills. In addition, BYOD (bring your own device) allows travel agents to communicate with other agents and team members even when they are not present at the workplace.
It wouldn’t be an exaggeration to say that VoIP has brought a revolution in the online travel industry and has significantly simplified its operation with numerous attractive features.