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Blended Calling
With this feature, your customer care executives can never miss any call. All the call data helps them to make better follow-up calls.
With this feature, your customer care executives can never miss any call. All the call data helps them to make better follow-up calls.
IVR can save you a lot of time, money, and other resources, as it allows your customers to find the right department or agent themselves.
Call records and their analysis helps your team perform better. This data not only improves performance, but also helps in keeping references.
This special feature understands your caller and makes sure that the call is connected to the right department or agent every time.
With this next generation feature, you can help your agent perform better in real time, as this call monitoring feature comes with spy and whisper mode.
During the rush hours, this feature helps you better in managing the caller and agent ratio better.
The admin dashboard helps you stay in complete control of your customer care department, so that you can monitor and react in real time.
Agents who know their customers, perform better. This feature instantly provides complete data of the caller to personalise the call and provide a quick resolution.
Shuffling between CRM and telephony can slow down the service. APIs help in making things function faster.
At SparkTG, you get all the cloud telephony solutions as basic as virtual receptionist, to custom and complex IVR, multiple CRM integrations like Zoho, Freshdesk, Kapture, Leadsqaured and even in-house CRMs, almost all required telephony API integrations, live monitoring, live caller information, real-time analytics, real-time call monitoring like spy and whisper mode, real-time caller-agent management, custom plans, multiple call reports, no hidden costs, and many more. We make sure that our cloud telephony services cover all bases.
Our seasoned experts are constantly working to make your company’s customer service experience stand out in the world.
With our 24x7 support system, we also ensure that the quality of service never gets disturbed. When we say “never disturbed”, we mean it.
Improve your Customer Service | Empower Agents with Cloud Platform | Optimize Workforce with Analytics | Real-Time Call Monitoring | Multiple Calling Options | Inbuilt Redundancy & Scalability.
Watch How
SparkTG VCC Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an excellent experience and if required transferring them to the right person in the office, similarly, SparkTG VCC Lite helps you create your brand value and give your professional image to your customer.
Being a Startup, one not only needs to be a multi-tasker and cannot be always available to take a call with same pace but also have to create an experience for every customer interaction as the same would impact the brand image as the business catches up growth. With SparkTG's VCC Start Up, the user can completely manage their calls and offer an elegant experience to callers thereby making the brand stand out. Apart from providing inbound calling, the solution also provides outbound calling feature with thorough call reports and complete call recordings.
Customer experience helps build customer loyalty and for an established and growing brand, more than customer acquisition it is customer loyalty that plays an important role to withstand against the competition. With SparkTG VCC Enterprise the organisation can be on top of the customer interactions. Also, the multiple features that come with the solution like; blended calling, multiple call routing, outbound dialers, call notes and more, help taking the experience to the next level. The solution is robust, scalable and secure and also gives the flexibility of having agents anywhere.
Marvellous experience. The team of SparkTG is always available for us whenever we required. It is a pleasure to be associated with you all. Kudos to the entire team of SparkTG.
I am glad you guys contacted me. I got a solution to a problem I knew we had, but one that I hadn't gotten time to search for.Thank you for the whole team to provide us best service.
We took SparkTG & delighted on this selection.They provide an excellent dashboard for call services.Whether we needed IVR or Call Masking,they always provide excellence.
About 30% people say the most important aspect of customer service is speaking with a knowledgeable and friendly agent - Microsoft
Helps you to achieve professional image at no set-up cost.
Analyse your service in real-time and improve accordingly.
We provide full customer support round the clock.
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1800-123-454647
sales@sparktg.com
