Elevate Your Business Communication and Leave a Lasting Impression with the Ultimate IVR Solution
Transform your caller experience with our budget-friendly, highly effective, and user-friendly IVR solution.
1.5K+ Customers Trust Us
SparkTG helps businesses manage calls efficiently and smoothly, across the globe.
Our Clients
Customer-Centric Operations
Data collection, report calls, interact with customers, offer self-service or forward to suitable agents, for inbound and outbound campaigns.
Adaptability
We offer a customized and efficient IVR solution with a virtual number, providing flexibility and functionality.
Efficiency
Boosts productivity and customer experience by mapping departments, agents via extension, and routing calls to the right personnel.
Get Ahead with These Must-Know Features
Every organisation, however big or small, needs to create a trust for its customer to: Generate More Sales, Provide Better Service, and Create Bigger Profits. SparkTG helps you build that trust with your customers when they call you!
Personalized Greetings
Connect callers to assigned agent everytime they call to resolve queries in less time.
Menu-Driven Options
Allows callers to navigate through a menu of options, making it easy to find the information or service they need.
Voice Recognition
Understand and respond to voice commands, providing a hands-free and convenient interaction.
Call Routing
Intelligently route calls to the appropriate department or agent, ensuring efficient handling and reducing wait times.
Multilingual Support
Provides support in multiple languages, accommodating a diverse customer base.
Call Queuing
Inform callers about their position in the queue and estimated wait times, managing expectations and reducing frustration.
24/7 Availability
Enables round-the-clock access to information and services, offering convenience to callers in different time zones.
Automated Payments
Allows callers to make payments securely and conveniently through automated payment processing.
Surveys and Feedback Collection
Automate surveys, collect feedback and enhance customer satisfaction.
Why Our IVR Solutions are the Key to Getting More out of Your Business
Connect to the Right Agent Faster
Offer callers multi-tiered menus for efficient wait time handling and connection to the right agent or queues.
Uninterrupted Support
24/7 IVR system records customer messages on voicemail for non-working hours, ensuring seamless support and no missed business opportunities.
Call Tracking with IVR Number
Get a business number, track calls, and never miss or delay customer responses with voicemail and call reports.
Why SparkTG Should Be Your Go-To Choose for Seamless Communication
1Reliable reputation, trusted globally for excellent communication services.
2Scalable for efficient business communication.
3Ensures secure customer data privacy.
4Insights on communication and customer behavior.
5Intuitive interface for easy operation.
6Seamless integration with systems and apps for smooth workflow.
7Great customer support with responsive, knowledgeable reps.
8Custom solutions for diverse industry and business needs.
The Power of IVR in the Workplace
Call Recording
Capture all customer calls made to your virtual number and utilize these recordings for internal training or gaining valuable insight into customer preferences.
Call Routing Anywhere
With Cloud IVR, route customer calls to multiple agents simultaneously, managing high volumes without missing business opportunities.
Customized Greetings
Tailor personalized greetings for departments and brands. Localize and customize for an individualized experience. Save or upload voicemail greetings.
Easy CRM Integration
Combine CRM APIs for customer data, caller details, call duration, time, and location. Retrieve data from CRMs or custom solutions to optimize agent efficiency.
