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Benefits of Cloud Telephony in Healthcare

4 June 2022

Cloud telephony is very important in the healthcare industry as there should be at least one contact point in case of any emergency, appointment bookings, consultations, etc. Cloud telephony is better than usual traditional landline setups as in this, everything runs on a remotely hosted system. You don't have to install any PRI or server at your premise, and there is also no requirement of IT resources to handle or maintain the system. Hence, it becomes easier for organizations to manage everything.

In addition, cloud telephony software can be accessed from anywhere at any time on any device and browser which gives organizations the flexibility to work. Moreover, you get an amazing feature such as monitoring, controlling, and analyzing the calls of your agents/staff and your patients which is not possible in traditional landline setups. This feature will not only help you in improving your customer’s experience but also help in improving the performance of your agents. Now you understand what cloud telephony is and how it is better than traditional landline setups, let’s have a look at the infographic below to better understand how cloud telephony can be useful specifically in a medical center.

Benefits of Cloud Telephony in Healthcare

SparkTG's cloud telephony solution is the best in the market as our solution gives you features like live IVR data, end-to-end call management, monitoring and analyzing the performance of the agent, call recording, live call transfer, multiple call routing, CRM integration, and more. To know more about our products, click here or call us at 1800-123-454647.



Author

Neha Gupta

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