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Case Study

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INDUSTRY

EdTech

USE CASE

Customer Support

PRODUCT

WhatsApp Chatbot

Overview:

In the rapidly evolving field of education technology, SparkTG successfully implemented a multilingual chatbot to address the challenges of providing 24/7 support, quick responses, and multilingual assistance.

Metrics

65%

Conversations Handled

11x

Performance Improvement

24*7

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Outcome

The chatbot significantly transformed customer interactions, automating routine inquiries, and improving customer satisfaction.

This innovation improved customer experience and scalability for the education technology firm, making such chatbot solutions essential in the evolving ed-tech sector.

Results achieved

  • 65% of user inquiries handled by the chatbot.
  • Faster response times, with most queries addressed within seconds.
  • Enhanced customer experience with 24/7 availability and multilingual support.
  • Approximately 9,500 minutes of manual agent work saved per month.
  • Improved scalability for global expansion in the ed-tech sector.
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