INDUSTRY

Real Estate

USE CASE

Enhanced Efficiency

PRODUCT

Smart Dialer

Overview:

The Real Estate industry is a vibrant industry, and maintaining contacts with clients is a key priority. In order to improve its ability to handle more clients who had to wait for extended times and deliver superior customer service, a major real estate company utilized SparkTG’s smart call dialer, which has reduced call waiting times by 60 per cent. This paper will highlight the success story of SparkTG’s Real-Estate client who implemented SparKTG’s contact center solution and brought changes in their operations.

Metrics

100%

Visibility into call queues.

60%

Reduction in wait times

85%

Calls answered within 30 seconds

Outcome

Using SparkTG’s smart call dialer, the real estate firm reduced waiting times by 60%, improved customer satisfaction, and boosted agent performance. This resulted in enhanced opportunities of transforming prospects to clients as well as gaining useful data for further enhancement.

Results achieved

  • Achieving a 60% Reduction in the waiting time
  • Improved Agent Productivity
  • Enhanced Customer Satisfaction
  • Increased Sales and Conversions
  • Data-Driven Insights