Real Estate
Enhanced Efficiency
Smart Dialer
The Real Estate industry is a vibrant industry, and maintaining contacts with clients is a key priority. In order to improve its ability to handle more clients who had to wait for extended times and deliver superior customer service, a major real estate company utilized SparkTGs smart call dialer, which has reduced call waiting times by 60 per cent. This paper will highlight the success story of SparkTGs Real-Estate client who implemented SparKTGs contact center solution and brought changes in their operations.
Visibility into call queues.
Reduction in wait times
Calls answered within 30 seconds
Using SparkTGs smart call dialer, the real estate firm reduced waiting times by 60%, improved customer satisfaction, and boosted agent performance. This resulted in enhanced opportunities of transforming prospects to clients as well as gaining useful data for further enhancement.
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