Get agent information and status

Manage agent status and availability

Get list of free agents

Update agent phone numbers

Change agent availability status

Manage agent break status

Change agent phone numbers

Change agent display names

User authentication and service access

Get agent call history

Get customer call history

Get comprehensive dashboard data

Get customer information

Upload dialer campaigns

Configure agent wrap-up time

OTP verified callback requests

Initiate outbound calls

Schedule future calls

Add participants to calls

Transfer calls between agents

Terminate active calls

Send control signals to calls

Generate and send OTP

Verify OTP codes

Send text messages

Monitor and coach calls

Retrieve transfer configuration

Automatic call event notifications

Retrieve a User in Telephony Cloud

Update User Password Instantly

Get User Profile & Account Information

Real-time call events via WebSocket

Subscribe to real-time events

Manage event subscriptions

Update event mask settings

Retrieve event subscribers

Retrieve all event subscribers

Real-Time Call Center Overview for Supervisors & Admins

Verify Service Availability and Connectivity Instantly