SIM-Based Call Management CRM for Sales Teams
Suno by SparkTG is a SIM-based calling CRM and mobile CRM for sales teams that need automatic call logging, lead management, call outcomes, and WhatsApp follow-up in one workflow.
Free to install · Works on any Android phone · No new hardware
Call Recorded
Auto-synced to cloud
New WhatsApp
Instant reply
The mobile work gap
Mobile call tracking CRM for every customer conversation.
Sales and support teams already work from mobile phones. Without automatic capture, managers cannot reliably see which lead was called, what happened, or what comes next. Suno keeps the mobile workflow intact while making the customer record visible to the whole team.
Nothing to remember
Suno detects calls on the business SIM and files the record automatically, so data appears even when agents forget to log it.
Nothing to buy
It runs on the Android phones and SIMs your team already uses. No desk phones, no new number, and no VoIP dependency.
Nothing to chase
Leads arrive on the agent's phone and call outcomes flow back into the record, giving managers a current view of progress.
How it works
Four steps. Then it runs by itself.
A straightforward setup for field, sales, support, and distributed teams.
01
Install and sign in
The agent installs Suno and signs in with the credentials your organisation issues.
02
Pick the work SIM
They choose the business SIM. Suno watches that SIM only, so personal calls stay private.
03
Work as normal
Agents call customers from the dialer, lead list or call log while Suno runs quietly in the background.
04
The record writes itself
When a call ends, Suno captures its details and can collect the outcome and note while the conversation is fresh.
Get Started
Want our team to help you set up Suno?
Share your details and we'll help onboard your team — or install directly from Google Play and get started in seconds.
- Free onboarding call for your team
- Bulk setup guidance for multiple agents
- Answers to any CRM or WhatsApp question
Manager visibility
Answer “what happened today?” without asking anyone.
Every call lands in searchable history with its direction, duration, outcome, note, and any available recording. Agents see their own work; managers can see the full operating picture.
- Full call history, searchable by name or number
- Live agent status while calls are in progress
- Outcomes and notes attached to each record
- Assigned-lead progress: called, reached, and untouched
Overview
What is Suno?
Suno is a SIM-based call management CRM and sales calling CRM for sales and support teams. Agents make and receive calls on their own phone and registered SIM, while Suno automatically logs call details to the cloud, captures customer details, and connects WhatsApp. When a handset recording is available, Suno attaches it to the matching call record so leads, outcomes, and follow-up context stay together.
Why teams choose Suno
It works on the phones agents already own, using their existing mobile numbers and cellular network — so there's no new hardware, no per-minute VoIP cost, and customers see a familiar local number. Management gets business call tracking, available handset recording attachments, and reporting without the cost and complexity of a traditional call-centre system.
Built For
Who it's for
Sales teams & tele-callers
Use mobile call tracking CRM to track every outbound call and follow-up.
Support & service desks
Log inbound calls, attach available handset recordings, and reply on WhatsApp.
Field & remote agents
A full workstation in their pocket, works on mobile data.
Managers & owners
Real-time call records, recordings, dispositions & reports in the cloud.
Core Capabilities
SIM-based calling, automatic logging & reporting
Every call an agent makes or receives is logged automatically for reliable business call tracking, with no manual entry.
Smart dialer on the agent's own number
A clean, branded dialer places calls through the agent's selected SIM, so the customer sees the agent's real mobile number and calls run on the normal cellular network.
Higher answer rates and no telephony/VoIP running cost.
Automatic call logging & CDR
Incoming, outgoing and missed calls are detected automatically and posted to the SparkTG cloud as Call Detail Records — number, direction, duration, time and agent — without the agent doing anything.
100% call visibility & reporting; zero manual logging.
Handset recording attachment
Where the handset records calls, Suno finds the recording by matching the number and call time, then attaches it to the matching call record automatically.
Recordings stay with the customer interaction, not buried in device storage.
Registered-SIM call tracking
Calls are tracked only from the SIM and number the agent logged in with. If a different SIM is used, the app blocks tracking to keep business call data accurate.
Trustworthy data — every call maps to the right agent and number.
Always-on, never misses a call
A lightweight background service keeps Suno running so calls are captured even when the app isn't open, with automatic sync when connectivity returns.
Reliable capture; nothing slips through.
CRM & Follow-up
CRM call tracking and lead management for every call
This lead management CRM keeps the details and outcome of every conversation available while they're fresh.
Auto pop-up contact form after every call
The moment a call ends, Suno can automatically show a contact-capture form over any screen — fully optional, controlled by a simple toggle.
Eliminates forgotten follow-ups and lost lead details.
Custom CRM fields, defined by you
The contact form is fully dynamic — text, dropdown and checkbox fields are configured to match each business's process, with existing details pre-filled automatically.
Fits any sales workflow with no app changes.
Dispositions & notes on every call
Agents tag each call with an outcome from a business-defined, categorised list (e.g. Interested, Callback, Not Reachable) and add remarks.
Clean pipeline data and consistent reporting.
Instant CRM lookup
For any number, Suno shows the matching customer's saved CRM details right in the call view.
More personal, better-informed conversations.
Lead Funnel with smart search & filters
Agents search and filter their contact base using dynamic, business-defined filters to focus on the right leads.
Agents spend time on the leads that matter.
Assigned leads that update themselves
Managers assign leads centrally and they appear in the agent's My Leads list. A completed call links back to the lead with its outcome, notes and any available recording.
Know which assigned leads were worked without chasing for updates.
Customer Engagement
WhatsApp Business, built in
Meet customers where they already are. Suno brings WhatsApp Business messaging into the same app agents use for calling.
Unified WhatsApp inbox
"All chats" and "My chats" views, search, unread badges and a live, secure real-time connection to the SparkTG platform.
One app for calls and chats; faster responses.
Real-time two-way chat
Messages send and arrive instantly, with delivery/read status ticks and full history — text, images, video, documents, templates.
Immediate, trackable customer engagement.
Approved message templates
Agents start conversations with approved WhatsApp Business templates, and Suno respects WhatsApp's 24-hour messaging window automatically.
Policy-compliant outreach that just works.
Add contacts & manage conversations
Create new WhatsApp contacts and resolve/close chats — all controlled per agent by permissions set centrally.
Organised, permissioned messaging at scale.
Web Dashboard & Click-to-Call. A browser portal that mirrors the app — agents click "Call" on a lead and the call is placed automatically from their phone, with live call status shown on screen. The same complete calling, CRM and messaging experience, now on the desktop.
The Bottom Line
How Suno helps your customer
Suno delivers call-centre-grade tracking and engagement on the phones agents already carry — at a fraction of the cost and complexity.
No missed follow-ups
Automatic call logging and dispositions keep every lead activity current while the conversation is fresh.
Total call visibility
Every call becomes a cloud CDR with a linked recording — searchable and reportable.
Quality & review
Available handset recordings and outcome tagging support monitoring and training.
Higher productivity
Calls, CRM, leads and WhatsApp in one app — no switching, no manual logging.
Low cost to run
Uses agents' own phones, SIMs and cellular network — no hardware, no VoIP minutes.
Trusted data
SIM-locked calling ties every record to the correct agent and number.
Better conversations
Instant CRM context and WhatsApp continuity make every interaction personal.
Fits any workflow
Server-defined fields, filters and dispositions adapt Suno to each customer.
Security & privacy
Credentials are stored encrypted on the device, all data travels over secure (HTTPS/WSS) connections to the SparkTG cloud, and access is controlled by per-agent permissions. Sensitive capabilities are used only for the app's core purpose.
FAQ
Frequently Asked Questions
Common questions about Suno's calling, CRM and WhatsApp features.
Ready to give every agent a tracked, connected workstation?
Free to install on Android. No hardware, no VoIP minutes, no setup fees.