SparkTG
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IVR Solution, is an automated voice telephone system that recognizes voice and keypad inputs (DTMF tones) from callers and provides the necessary information while directing voice calls to an agent or department.
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Everything you need to know about IVR Solution Provider
SparkTG is a proven IVR service provider in India and has a cloud IVR Software that helps manage high call volume, 24/7 customer support, call routing & provides a professional experience of callers with the virtual IVR numbers and customizable voice flows.
Stay available round-the-clock, even during non-business hours
Quickly link your customers to the appropriate agent/department
Make data-driven decisions — that come with detailed call analytics and insights
Save agents for high-demand queries
Ready to implement?
Setup typically takes 1-2 business days
What our customers say about this feature
The IVR solution from SparkTG has reduced our call handling times by 40% and significantly improved customer satisfaction. The ability to customize call flows based on time of day has been particularly valuable for our global operation.
Rahul Mehta
Global Services Inc.
Implementing the voice recognition feature in our IVR has transformed our customer experience. Callers appreciate being able to speak naturally rather than navigating complex menu options with keypads.
Sneha Patel
Customer First
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