SparkTG
SparkTG Solution

Virtual Contact Center(VCC) Solution

As a Cloud solution, Virtual Contact Center (VCC), is a secure, scalable solution, which replace onsite systems. Empower your teams to work from anywhere and easily handle inbound and outbound interactions in the office, remote, or hybrid.

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Virtual Contact Center(VCC) Solution - Everything you need for your Business Phone System

Product Overview

Everything you need to know about Virtual Contact Center(VCC) Solution

SparkTG's Virtual Contact Center Platform helps you to deliver top-of-the-line customer experiences without the constraints of physical infrastructure. Powered by a strong cloud infrastructure, it helps enterprises deploy, operate and scale customer service operations in minutes, around the globe.SparkTG is the largest hosted contact center provider offering CCaaS in India, with features such as real-time voice routing, smart IVR, CRM integration, and agent monitoring.

Key Benefits

Operate from Anywhere

Empower your workforce with a true remote call center solution that supports hybrid and distributed teams

Faster Time-to-Market

Activate a feature-rich virtual call center platform in under 24 hours, and your new virtual call center without hardware

Lower Costs, Higher ROI

Reduced initial and ongoing expenses, all while still taking advantage of cloud flexibility and pay-per-use pricing

Reliable Service

99.9% uptime guarantee with 24/7 monitoring

Product Highlights

Up to 5 agents
Omnichannel Support
Basic AI assistant
Real-Time Analytics
CRM & Ticketing Integration
Call recording
Custom IVR

Customer Testimonials

What our customers say about us

"

VCC Lite transformed our customer service operations. The setup was incredibly easy, and the cost savings compared to our old system are substantial.

Rahul Sharma

Rahul Sharma

ShopEase

"

As a small business owner, I was looking for an affordable but professional phone system. VCC Lite provided exactly what I needed without breaking the bank.

Priya Patel

Priya Patel

Design Studios

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Ready to transform your business communications?

Get started with Virtual Contact Center(VCC) Solution today and see how our solution can help your business grow.