SparkTG
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As a Cloud solution, Virtual Contact Center (VCC), is a secure, scalable solution, which replace onsite systems. Empower your teams to work from anywhere and easily handle inbound and outbound interactions in the office, remote, or hybrid.
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Everything you need to know about Virtual Contact Center(VCC) Solution
SparkTG's Virtual Contact Center Platform helps you to deliver top-of-the-line customer experiences without the constraints of physical infrastructure. Powered by a strong cloud infrastructure, it helps enterprises deploy, operate and scale customer service operations in minutes, around the globe.SparkTG is the largest hosted contact center provider offering CCaaS in India, with features such as real-time voice routing, smart IVR, CRM integration, and agent monitoring.
Empower your workforce with a true remote call center solution that supports hybrid and distributed teams
Activate a feature-rich virtual call center platform in under 24 hours, and your new virtual call center without hardware
Reduced initial and ongoing expenses, all while still taking advantage of cloud flexibility and pay-per-use pricing
99.9% uptime guarantee with 24/7 monitoring
Explore the powerful capabilities of Virtual Contact Center(VCC) Solution
Allows agents to not only answer customer calls but also call back for service, sales, follow-ups etc
Manage your agents' queues in real-time knowing the call flow and agent availability
Handle calls, wrap-up codes and customer information using any browser – agents
During live calls, managers have the ability to listen, whisper, or join in to assist agents
Intelligent dialing modes to increase your productivity for outbound campaigns
Contact our team for pricing tailored to your specific needs
Contact our team for pricing tailored to your specific needs
Speak with our sales team
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Common questions about Virtual Contact Center(VCC) Solution
On-premises call centers are tied in physical infrastructure and locations whereas virtual contact center solutions are cloud-based which allows agents to work from anywhere.
Yes. A fully managed contact center platform including setup, maintenance and upgrades, hosted contact center connect to your hosted contact center via SparkTG providing 24/7 support.
Absolutely. With our virtual call center platform, you can scale your agents up or down as needed without skipping a beat.
Yes, we offer seamless integration with CRMs, helpdesks, and marketing tools through RESTful APIs.
Yes, SparkTG is a proven remote call center solution that helps businesses enable work-from-home models effectively.
What our customers say about us
VCC Lite transformed our customer service operations. The setup was incredibly easy, and the cost savings compared to our old system are substantial.
Rahul Sharma
ShopEase
As a small business owner, I was looking for an affordable but professional phone system. VCC Lite provided exactly what I needed without breaking the bank.
Priya Patel
Design Studios
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Get started with Virtual Contact Center(VCC) Solution today and see how our solution can help your business grow.