SparkTG mobile apps
Compare Suno for field calling and lead follow-up with SparkTG Agent App for mobile contact-center, CRM, WhatsApp, and supervisor workflows.
What it means
A business telephony app brings professional calling and customer-workflow tools to a mobile device. Instead of presenting one generic app for every role, SparkTG provides two focused mobile experiences.
Suno by SparkTG supports field and distributed teams that need to capture business calls and continue lead follow-up. SparkTG Agent App extends configured contact-center workflows to agents and supervisors on supported phones.
This page helps you compare the two apps. Each product page explains its workflow, requirements, and available features in detail.
Two apps, two workflows
Both apps connect to the SparkTG platform, but each is designed around a different working day.
Business calling for teams in the field
Capture business calls, customer details, lead outcomes, and follow-ups from the Android phones your field team already uses.
Best for: Field sales, distributed support, and remote teams
A contact-center seat on your phone
Give agents access to queue and outbound calls, CRM context, WhatsApp conversations, notes, callbacks, and supervisor visibility.
Best for: Contact-center agents, support teams, and supervisors
Common use cases
Choose an app based on the people using it and the work they need to complete.
Keep business calls, customer details, lead outcomes, and next actions connected while representatives work away from a desk.
Give remote support teams access to calling and messaging workflows without relying on a traditional office phone setup.
Extend assigned call, CRM, callback, and enabled WhatsApp workflows to supported Android and iPhone devices.
Review activity and team performance through the reporting tools available for the selected app and service configuration.
Quick comparison
| Capability | Suno by SparkTG | SparkTG Agent App |
|---|---|---|
| Best suited for | Field and remote teams | Contact-center teams |
| Platforms | Android 8.0+ | Android 7.0+ and iOS 16+ |
| Primary workflow | Business calls and lead follow-up | Assigned calls and customer service |
| CRM context | Lead and customer records | Customer records during calls |
| Built-in business workspace | Available when enabled for the service | |
| Supervisor tools | Cloud activity reporting | Live agent board and reporting |
Getting started
Use Suno for field calling and lead follow-up, or SparkTG Agent for configured contact-center work.
Review calling mode, CRM fields, WhatsApp access, reporting, and user permissions with SparkTG.
Install the supported app, sign in with authorised accounts, and enable the required phone permissions.
Frequently asked questions
A business telephony app gives authorised team members access to business calling and related customer workflows from a mobile device. Depending on the app and service configuration, this can include call records, CRM context, lead follow-up, WhatsApp conversations, callbacks, and reporting.
Suno is designed primarily for field sales, distributed support, and remote teams that need business call capture and lead follow-up on Android. SparkTG Agent App is designed for contact-center agents and supervisors who need assigned calling, CRM context, callbacks, enabled WhatsApp workflows, and reporting on Android or iPhone.
Suno by SparkTG is the recommended starting point for field sales teams because it focuses on business calls, customer details, lead outcomes, follow-ups, and mobile activity reporting.
SparkTG Agent App is the appropriate choice for contact-center teams. It supports queue and outbound calling workflows, customer CRM context, call notes, callbacks, enabled WhatsApp conversations, and supervisor tools based on account permissions.
Suno supports Android 8.0 or later. SparkTG Agent App supports Android 7.0 or later and iPhone devices running iOS 16 or later.
Both apps can connect mobile work with customer context. Exact CRM, WhatsApp, calling, and reporting capabilities depend on the selected app, your SparkTG service configuration, and the permissions assigned to each user.
They are mobile workspaces connected to SparkTG services. Your organisation's calling mode, channels, CRM fields, user permissions, and reporting access determine which capabilities appear in the app.
Explore each product workflow, or talk to our team about your setup.
