Call Masking Solution
Call Masking Solution provides a secure, uninterrupted and a private environment for communication as well as links up both the parties over voice call without revealing the numbers, thereby preserving confidentiality, compliance and customer confidence on real-time.
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Product Overview
Everything you need to know about Call Masking Solution
SparkTG Call Masking Solution helps businesses protect user data as a middle layer between customers and agents/drivers/vendors. Be it ride-sharing, delivery, e-commerce or customer support, mobile number masking allows communication without exchanging personal numbers between both parties. It seamlessly integrates with your infrastructure and works at scale so that you can handle high call volumes without compromising on quality or privacy with this cloud call masking system.
Key Benefits
Enhanced Privacy
Protect both customer and employee phone numbers for improved privacy
Reduced Fraud
Prevent unauthorized communications and potential scams
Improved Tracking
Monitor and analyze all communications for quality and compliance
Compliant & Secure
Comply with GDPR & TRAI and various other regional data regulations.
Product Highlights
Feature Details
Explore the powerful capabilities of Call Masking Solution
Two-way Number Masking
Temporary Virtual Numbers link people without showing real numbers
Call Analytics Dashboard
Check call quality and compliance with the help of integrated recording.
Automatic Number Expiry
To bolster security, virtual numbers will automatically expire after the session ends, or after a defined time frame.
Scalable APIs
Customizable APIs for seamless integration with CRMs, apps, or reservation systems.
Multi-Region Routing
Ensure low latency and high availability with global telecom support.
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Call Masking Solution
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Frequently Asked Questions
Common questions about Call Masking Solution
How does SparkTG's number masking solution work?
Whenever user and an agent need to get in touch, a temporary virtual number is generated via SparkTG system. When connected, the call is routed through our platform, which maintains anonymity for the callers.
What industries can benefit from mobile number masking?
Customer and agent identity protection can be a major boon for industries such as ride-hailing, food delivery, logistics, e-commerce, healthcare and BPOs, to name a few.
Are you offering a cloud-based solution?
Yes, SparkTG has an entire cloud call masking platform and does not need any on-premise hardware. Making it easy for you to deploy and scale with your business requirements.
Is it possible to integrate it with my CRM or app?
Absolutely. Easy integration with your existing tech stack using call masking software developer friendly APIs.
What happens after a call ends?
Once the communication session ends, the virtual number is either deactivated immediately or retained temporarily based on your settings.
Customer Testimonials
What our customers say about us
Implementing Call Masking in our food delivery app has dramatically reduced privacy complaints from both customers and delivery partners. It's a win-win solution that enhances trust in our platform.
Arjun Sharma
FoodExpress
As a ride-sharing platform, communication between drivers and riders is essential, but privacy is equally important. Call Masking provides the perfect balance, allowing necessary communication while protecting everyone's privacy.
Neha Singh
RideNow
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Ready to transform your business communications?
Get started with Call Masking Solution today and see how our solution can help your business grow.