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Leading Cloud Telephony Provider in India

SparkTG is revolutionizing the cloud telephony industry by offering cutting-edge cloud IVR solutions. Talk to us to know what all we can bring to your business as the IVR service provider.


SparkTG As Your Cloud Telephony Service Provider

Every organisation needs to create a trust for its customer to generate more sales, provide the best service, and generate bigger profits. SparkTG helps you build that trust with your customers when they call you!

  • At SparkTG, we offer 99.99% uptime; almost no downtime to hinder your business.
  • Incase of any issue, we still ensure the calls remain online and there is always a backup.
  • The audio is very high quality.
  • We ensure 24/7 network monitoring to solve the issues even before they can start to affect your business.
  • Our customer support team is active 24/7.
  • All calls are encrypted for high-grade security, which means that you can use Transport Layer Security (TLS) and Secure Real-time Transport Protocol (SRTP).
  • If you are a first-time cloud telephony user, our team will help you with all the training and education you need about it.
  • We have very clear pricing and billing, which is simple and without any hidden cost.

SparkTG’s Cloud Telephony Features

Blended Calling

Blended Calling

With this feature, your customer care executives can never miss any call. All the call data helps them to make better follow-up calls.

Custom IVR

Custom IVR

IVR can save you a lot of time, money, and other resources, as it allows your customers to find the right department or agent themselves.

Call Reports & Recording

Call Reports & Recording

Call records and their analysis helps your team perform better. This data not only improves performance, but also helps in keeping references.

Sticky Agent

Sticky Agent

This special feature understands your caller and makes sure that the call is connected to the right department or agent every time.

Real Time Call Monitoring

Realtime Spy & Whisper Mode

With this next generation feature, you can help your agent perform better in real time, as this call monitoring feature comes with spy and whisper mode.

Real Time Call Statistics

Realtime Caller-Agent Management

During the rush hours, this feature helps you better in managing the caller and agent ratio better.

Admin Dashboard

Admin Control

The admin dashboard helps you stay in complete control of your customer care department, so that you can monitor and react in real time.

Agent Dashboard with Live Caller Info

Live Caller Info

Agents who know their customers, perform better. This feature instantly provides complete data of the caller to personalise the call and provide a quick resolution.

Telephony APIs

Telephony APIs

Shuffling between CRM and telephony can slow down the service. APIs help in making things function faster.

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Why Us

Futuristic Cloud Telephony Services

At SparkTG, you get all the cloud telephony solutions as basic as virtual receptionist, to custom and complex IVR, multiple CRM integrations like Zoho, Freshdesk, Kapture, Leadsqaured and even in-house CRMs, almost all required telephony API integrations, live monitoring, live caller information, real-time analytics, real-time call monitoring like spy and whisper mode, real-time caller-agent management, custom plans, multiple call reports, no hidden costs, and many more. We make sure that our cloud telephony services cover all bases.

  • 01

    Our seasoned experts are constantly working to make your company’s customer service experience stand out in the world.

  • 02

    With our 24x7 support system, we also ensure that the quality of service never gets disturbed. When we say “never disturbed”, we mean it.

Deliver Exceptional Customer Experience

Improve your Customer Service | Empower Agents with Cloud Platform | Optimize Workforce with Analytics | Real-Time Call Monitoring | Multiple Calling Options | Inbuilt Redundancy & Scalability.

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VCC Plans

VCC Lite


SparkTG VCC Lite makes business communications elegant, tracked and easily accessible for future references. Just like a receptionist handles and manages all your incoming calls by giving the caller an excellent experience and if required transferring them to the right person in the office, similarly, SparkTG VCC Lite helps you create your brand value and give your professional image to your customer.

VCC Startup


Being a Startup, one not only needs to be a multi-tasker and cannot be always available to take a call with same pace but also have to create an experience for every customer interaction as the same would impact the brand image as the business catches up growth. With SparkTG's VCC Start Up, the user can completely manage their calls and offer an elegant experience to callers thereby making the brand stand out. Apart from providing inbound calling, the solution also provides outbound calling feature with thorough call reports and complete call recordings.

VCC Enterprise


Customer experience helps build customer loyalty and for an established and growing brand, more than customer acquisition it is customer loyalty that plays an important role to withstand against the competition. With SparkTG VCC Enterprise the organisation can be on top of the customer interactions. Also, the multiple features that come with the solution like; blended calling, multiple call routing, outbound dialers, call notes and more, help taking the experience to the next level. The solution is robust, scalable and secure and also gives the flexibility of having agents anywhere.

Solutions As Per Your Need

VCC Lite

  • Welcome Greetings
  • Mail Support
  • Upto 10000 Calls
  • Call Transfer
  • SLA 8 hours
  • Block User
  • Call Recording 1 Month
  • Standard Reports

VCC Startup

  • Features of VCC Lite+
  • Sticky Feature
  • Operator Redundancy*
  • APIs
  • SLA 4 hours
  • Real-Time Notification*
  • Customer Sender Id*
  • Upto 5 skills

VCC Enterprise

  • Features of VCC Startup+
  • Customized Reports
  • Call Support
  • APIs & Post Call Hook
  • Multi Login Access
  • Real-Time Call Monitoring
  • Agent Management
  • Unlimited skills

Marvellous experience. The team of SparkTG is always available for us whenever we required. It is a pleasure to be associated with you all. Kudos to the entire team of SparkTG.

Odhav ModiFounder

I am glad you guys contacted me. I got a solution to a problem I knew we had, but one that I hadn't gotten time to search for.Thank you for the whole team to provide us best service.

Apoorv GuptaCo-Founder

We took SparkTG & delighted on this selection.They provide an excellent dashboard for call services.Whether we needed IVR or Call Masking,they always provide excellence.

Rahul KumarGroup Product Manager

With the Simple & Quick Implementation of SparkTG’s Virtual Contact Center Software You Get

About 30% people say the most important aspect of customer service is speaking with a knowledgeable and friendly agent - Microsoft

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Real-Time Analytics

Analyse your service in real-time and improve accordingly.

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24x7 Support

We provide full customer support round the clock.

Our Address

Advant Business Park B-906, Sector 142, Noida, India

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