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Calls not routing to the correct agent or queue

Fix IVR routing mismatches in SparkTG — overlapping keypress conditions, wrong queue names, agent availability issues, and SIP error codes in call logs.

Call forwarding not working — troubleshooting guide

Fix missed or incorrectly forwarded calls in SparkTG. Covers missing country codes, wrong trigger conditions, SIP registration failures, and DND restrictions.

Missed calls not appearing in call reports

Diagnose why missed calls are missing from SparkTG call logs. Covers report filters, how IVR abandonments differ from missed calls, and data sync delays.

Configuring SIP trunk credentials in your PBX

Set up SparkTG SIP trunking in Asterisk, FreePBX, or 3CX. Includes configuration examples, codec settings, NAT handling, and steps to verify two-way audio.

Why is my WhatsApp template message showing 'undeliverable'?

Resolve WhatsApp message undeliverable errors in SparkTG. Covers unregistered numbers, blocked contacts, outdated app versions, T&C acceptance, and Meta caps.