SparkTG
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Set up menus, call routing, and interactive voice response flows.
3 articles
Calls not routing to the correct agent or queue
Fix IVR routing mismatches in SparkTG — overlapping keypress conditions, wrong queue names, agent availability issues, and SIP error codes in call logs.
Setting up a multi-level IVR (nested menus)
Build nested IVR sub-menus in SparkTG for department routing, language selection, and business hours. Best practices to keep call trees clear and effective.
How to configure business hours and holiday routing
PopularRoute SparkTG calls after hours, on weekends, and public holidays using Time Condition nodes. Includes how to configure and maintain an annual Holiday List.