IVR & Call Flows

Fix IVR routing mismatches in SparkTG — overlapping keypress conditions, wrong queue names, agent availability issues, and SIP error codes in call logs.

Build nested IVR sub-menus in SparkTG for department routing, language selection, and business hours. Best practices to keep call trees clear and effective.

Route SparkTG calls after hours, on weekends, and public holidays using Time Condition nodes. Includes how to configure and maintain an annual Holiday List.