SparkTG
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Automate order tracking, delivery rescheduling & customer support 24/7. AI eCommerce Delivery Support for D2C & logistics. Plans from ₹9,900/mo.
Setup in 24-48 hours
Watch how our AI automation handles real customer enquiries in seconds
Select the plan that matches your business size. Upgrade or downgrade anytime with no penalties.
| Features | Starter ₹9,900 per month T&C Apply* | Most Popular Growth ₹19,900 per month T&C Apply* | Scale ₹34,900 per month T&C Apply* |
|---|---|---|---|
Voice Interactions | 300 (600 mins) | 700 (1400 mins) | 1200 (2400 mins) |
Chat Interactions | 5,000 (50,000 msgs) | 12,000 (120,000 msgs) | 20,000 (200,000 msgs) |
24×7 AI Voicebot for Customer Support | |||
Smart Chatbot (WhatsApp + Website) | |||
Real-Time Order Tracking Automation | |||
Delivery Rescheduling Assistance | |||
Automated Order Status Updates | |||
Call Recordings & Chat History | |||
Support Dashboard Access | |||
Instant Email Alerts on Escalations | |||
WhatsApp Order Updates to Customer | |||
Smart Human Handoff on Escalations | |||
Priority Support (24/7) | |||
Advanced Analytics & Support Reports | Limited Access | ||
OMS / ERP / API Integration | Add-on | ||
Agent Login Included | 2 Agents | ||
Perfect for Small eCommerce Stores & D2C Brands
+ 5 more features
Most Popular for Growing eCommerce & Logistics Businesses
+ 5 more features
For Large Retailers, Logistics Groups & Enterprise eCommerce
+ 6 more features
Extend your plan with powerful eCommerce support features
Extra voicebot customer support calls (~2 min per call)
Extra chatbot conversations on WhatsApp/website
Additional agent for inbound support calls only
Additional agent for all call types including follow-ups
One-time setup for Shopify, WooCommerce, SAP, or custom OMS
Automated order status & delivery update sequences
Need a custom package? We can create a plan tailored to your needs.
Discover how eCommerce and logistics companies transform support with AI automation
Handle post-purchase queries, order tracking, and return requests automatically. Free up your support team to focus on complex escalations and revenue-driving tasks.
Automate delivery rescheduling, failed delivery follow-ups, and shipment status updates across multiple courier partners with advanced analytics and priority support.
Full OMS/ERP integration, multi-warehouse support, dedicated account management, and custom escalation workflows for enterprise-scale operations.
Handle massive support spikes during Big Billion Days, Great Indian Festivals, and flash sales without hiring temporary agents or keeping customers on hold.
Proactively call customers when delivery is out for dispatch, collect delivery preferences, and handle re-delivery requests — all without agent involvement.
Dramatically reduce inbound support volume handled by human agents. Let AI resolve routine queries so your team handles only complex, high-value interactions.
Powerful features included in every plan
Never keep a customer on hold. The AI Voicebot handles incoming calls and resolves: Order Status Queries, Delivery Rescheduling Requests, Return & Refund Enquiries, Product Availability Checks, and Payment Confirmation — all with human-like voice conversations.
Integrate directly with your OMS or logistics API to give customers instant, accurate order status updates via voice or chat — without involving a human agent. Reduces WISMO (Where Is My Order) call volume by up to 70%.
The AI bot handles complete delivery rescheduling conversations — captures new preferred date and time, confirms availability with your logistics system, updates the order, and sends a WhatsApp confirmation to the customer automatically.
When a query is too complex, the AI detects intent and smoothly transfers the call to a human agent with full context — no need for the customer to repeat themselves. Reduces average handling time and improves CSAT scores.
