AI eCommerce & Delivery Support Automation
Automate order tracking, delivery rescheduling & customer support 24/7. AI eCommerce Delivery Support for D2C & logistics. Plans from ₹9,900/mo.
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Setup in 24-48 hours
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Watch how our AI automation handles real customer enquiries in seconds
Choose Your Perfect Plan
Select the plan that matches your business size. Upgrade or downgrade anytime with no penalties.
| Features | Starter ₹9,900 per month T&C Apply* | Most Popular Growth ₹19,900 per month T&C Apply* | Scale ₹34,900 per month T&C Apply* |
|---|---|---|---|
Voice Interactions | 300 (600 mins) | 700 (1400 mins) | 1200 (2400 mins) |
Chat Interactions | 5,000 (50,000 msgs) | 12,000 (120,000 msgs) | 20,000 (200,000 msgs) |
24×7 AI Voicebot for Customer Support | |||
Smart Chatbot (WhatsApp + Website) | |||
Real-Time Order Tracking Automation | |||
Delivery Rescheduling Assistance | |||
Automated Order Status Updates | |||
Call Recordings & Chat History | |||
Support Dashboard Access | |||
Instant Email Alerts on Escalations | |||
WhatsApp Order Updates to Customer | |||
Smart Human Handoff on Escalations | |||
Priority Support (24/7) | |||
Advanced Analytics & Support Reports | Limited Access | ||
OMS / ERP / API Integration | Add-on | ||
Agent Login Included | 2 Agents | ||
Starter
Perfect for Small eCommerce Stores & D2C Brands
+ 5 more features
Growth
Most Popular for Growing eCommerce & Logistics Businesses
+ 5 more features
Scale
For Large Retailers, Logistics Groups & Enterprise eCommerce
+ 6 more features
Optional Add-ons
Extend your plan with powerful eCommerce support features
Additional Voice Interaction
Extra voicebot customer support calls (~2 min per call)
Additional Chat Interaction
Extra chatbot conversations on WhatsApp/website
Extra Agent Login (Inbound)
Additional agent for inbound support calls only
Extra Agent Login (Inbound + Outbound)
Additional agent for all call types including follow-ups
OMS / ERP / API Integration
One-time setup for Shopify, WooCommerce, SAP, or custom OMS
Custom WhatsApp Notification Flows
Automated order status & delivery update sequences
Need a custom package? We can create a plan tailored to your needs.
How Businesses Use AI eCommerce & Delivery Support Automation
Discover how eCommerce and logistics companies transform support with AI automation
eCommerce Brands & D2C Stores
Handle post-purchase queries, order tracking, and return requests automatically. Free up your support team to focus on complex escalations and revenue-driving tasks.
- WISMO call automation
- Return initiation
- 24/7 order updates
Mid-Size Logistics Companies
Automate delivery rescheduling, failed delivery follow-ups, and shipment status updates across multiple courier partners with advanced analytics and priority support.
- Rescheduling automation
- Failed delivery follow-up
- Multi-courier support
Large Retail & Supply Chain Groups
Full OMS/ERP integration, multi-warehouse support, dedicated account management, and custom escalation workflows for enterprise-scale operations.
- OMS/ERP integration
- Multi-warehouse routing
- Dedicated manager
Festive Season & Sale Surges
Handle massive support spikes during Big Billion Days, Great Indian Festivals, and flash sales without hiring temporary agents or keeping customers on hold.
- Instant scaling
- Zero hold time
- Sale-ready
Last-Mile Delivery Platforms
Proactively call customers when delivery is out for dispatch, collect delivery preferences, and handle re-delivery requests — all without agent involvement.
- Proactive outbound calls
- Delivery preference capture
- Re-delivery automation
Cost Reduction for Support Teams
Dramatically reduce inbound support volume handled by human agents. Let AI resolve routine queries so your team handles only complex, high-value interactions.
- Smaller support team
- Lower cost per ticket
- Higher CSAT
Everything You Need to Succeed
Powerful features included in every plan
24×7 AI Voicebot for Customer Support
Never keep a customer on hold. The AI Voicebot handles incoming calls and resolves: Order Status Queries, Delivery Rescheduling Requests, Return & Refund Enquiries, Product Availability Checks, and Payment Confirmation — all with human-like voice conversations.
Real-Time Order Tracking Automation
Integrate directly with your OMS or logistics API to give customers instant, accurate order status updates via voice or chat — without involving a human agent. Reduces WISMO (Where Is My Order) call volume by up to 70%.
Delivery Rescheduling & Management
The AI bot handles complete delivery rescheduling conversations — captures new preferred date and time, confirms availability with your logistics system, updates the order, and sends a WhatsApp confirmation to the customer automatically.
Smart Escalation to Human Agents
When a query is too complex, the AI detects intent and smoothly transfers the call to a human agent with full context — no need for the customer to repeat themselves. Reduces average handling time and improves CSAT scores.