Calls that reach agents
Handle queue and outbound calls from a phone, with availability based on your service calling mode.
SparkTG Agent
A complete contact-center seat on the phone your agent already owns.
Queue calls, outbound calling, WhatsApp conversations, CRM records, notes, and scheduled callbacks in one mobile workspace for iPhone and Android.
iOS 16+Android 7.0+Portrait phone app
One working surface
Everything an agent reaches for, one thumb away.
CRM context on the call
Identify callers and open the organisation's configured customer record without leaving the interaction.
WhatsApp when enabled
Handle assigned WhatsApp conversations, approved templates, and the 24-hour messaging window in one place.
Supervision on the move
Administrators get a live agent board and reporting workspace from the same mobile app.
Agent workflow
Handle the interaction, not the handoff.
SparkTG Agent keeps the call, customer context, and follow-up action in a single workflow so agents do not need to re-key information after the conversation.
Answer anywhere
Queue calls can reach an agent through device push when in-app calling is enabled. On iPhone, calls use the native call experience; Android supports a full-screen incoming-call card.
Know the customer
As the call arrives, SparkTG Agent can match the number to phone contacts or the company CRM and expose the relevant customer record.
Resolve in one flow
Use call notes, dispositions, transfer, callback scheduling, and WhatsApp follow-up to keep the next action attached to the conversation.
Built for the moment of work
The context and next action stay with the call.
SparkTG Agent brings contact-center call controls, customer information, and follow-up tasks into the same mobile workflow. Teams get a practical way to handle a conversation now and keep its next step visible later.
01
Live-call control
Use supported mute, hold, transfer, and colleague-add actions without leaving the active interaction.
02
Customer record
Open the organisation's configured CRM fields during a call, correct the details, and keep the record tied to the customer.
03
Callbacks that are scheduled
Book a follow-up from an existing call record, assign it to an agent or skill queue, and keep the promised time visible.
For supervisors and administrators
The whole floor in a supervisor's pocket.
Authorised administrators can see the live roster, open an agent's workspace, and work with reporting designed for the full service rather than one device.
- Live Agent Board with status, break duration, and call timers
- Act-as-Agent for authorised administrators
- Call Detail Records and agent performance reports
- Scheduled callback, missed-call, and messaging reports
Security and setup
Built for business access on personal devices.
Credentials and sessions are stored in hardware-backed secure storage, and sign-out removes the session and live connections.
Android setup guides agents through the permissions needed for reliable call notifications. Platform-specific capabilities are shown only where supported.
In-app audio features depend on the service's calling mode. Your SparkTG team can confirm the right mode and enabled features for your account.
Deployment fit
Built for distributed contact-center teams.
SparkTG Agent is designed for teams that need the same call controls, customer context, and operational visibility whether an agent is at a desk, at home, or moving between locations.
Remote and hybrid service teams
Inside sales and outbound operations
Multi-service or multi-campaign agents
Supervisors responsible for distributed teams
Calling, WhatsApp, translation, and reporting capabilities depend on the service configuration and account permissions assigned to your team.
FAQ
Questions teams ask before they deploy.
See SparkTG Agent with your service workflow.
Talk to the SparkTG team about calling mode, enabled channels, and rollout for your agents.