Unified Communication: Intelligent Conversations
How AI-powered tools can eliminate the CX crisis — and make every agent a top performer.
Grabación de la sesión
Tu anfitrión
Dr. Manjari Soni Bajpai
PhD (Consumer Behaviour)VP Sales & Marketing, SparkTG
Dr. Manjari Soni Bajpai is VP of Sales & Marketing at SparkTG with 19+ years of experience, including 10+ years driving growth in AI-powered Unified Communication and WhatsApp Business API solutions. She holds a PhD in Consumer Behaviour, giving her a researcher's perspective on customer satisfaction and contact centre transformation.
Detalles de la sesión
- 1
00:00
The CX Crisis — Problem + Data
- 2
15:00
SparkTG: The Command Center
- 3
30:00
SparkChat: AI Conversations + Human Handoff
- 4
50:00
AI Assist: Real-Time Agent Superpower
- 5
65:00
Insights, Quality Scoring & ROI
- 6
80:00
Live Q&A
Impacto de la plataforma
40%
Faster Response Time
35%
Agent Efficiency Gain
50%
Fewer Repetitive Queries
28%
Higher Conversion Rate
Productos presentados en este webinar
AI Voicebot
Inbound automation
SparkChat
Website + WhatsApp AI
AI Assist
Real-time agent guidance
Interaction Insight
Sentiment & analytics
IVR + Call Masking
Smart call routing
API + CRM
Seamless integrations
Industrias cubiertas
