D2C E-commerce
Customer Support
AI Chatbot
Customer experience is a big differentiator in the competitive D2C space. High responsiveness times, personalized engagement, and seamless resolution of issues is a must for brand loyalty. Revolutionary AI-based chatbot by SparkTG resulting in unparalleled efficiency and customer satisfaction for a leading D2C brand
Queries resolved instantly.
Faster support response.
Rise in repeat engagement
Integrating SparkTG’s AI-powered chatbot, the eCommerce company automated their passenger interactions, allowing customers to find instant answers to their queries and 24*7 resolution with no human intervention. Engagement powered by AI-driven conversations resulted in greater retention and repeat purchases, whilst automated order tracking and real-time updates greatly enhanced the post-purchase experience. Moreover, AI-based sentiment analysis helped the brand react to customer complaints in time, which increased satisfaction and loyalty even more.
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