Product Manager

About the Role

We're seeking a Product Manager to drive the strategy and execution of our AI-powered communication products. In this role, you will work closely with engineering, design, marketing, and sales teams to define product requirements, prioritize features, and deliver exceptional user experiences that meet customer needs and align with our business objectives.

Key Responsibilities

• Define and prioritize product features and requirements based on customer needs, market research, and business goals
• Create detailed product specifications and user stories for engineering and design teams
• Collaborate with cross-functional teams to ensure successful product delivery
• Establish product metrics and track performance against goals
• Gather and analyze customer feedback to inform product decisions
• Stay up-to-date with market trends and competition to identify opportunities
• Present product roadmaps and updates to internal stakeholders
• Work closely with marketing and sales teams to support product launches

Requirements

• 3+ years of product management experience, preferably in SaaS or B2B products
• Strong analytical and problem-solving skills
• Excellent communication and presentation abilities
• Experience with agile development methodologies
• Ability to translate business requirements into product features
• Data-driven approach to decision making
• Strong organizational skills and attention to detail
• Bachelor's degree in Business, Computer Science, Engineering, or related field

Nice to Have

• Experience with AI/ML products or communication platforms
• Knowledge of telephony systems, contact center operations, or customer service technologies
• Familiarity with product management tools (JIRA, Confluence, Aha, etc.)
• MBA or technical graduate degree
• Experience with user research and usability testing